Terms of Service

These Terms of Service govern your access to and use of our website, including browsing, purchasing products, contacting customer support, and using other services made available through the website.

By accessing or using our website, you agree to comply with these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, please do not use the website or place an order.

Use of Our Website

You may use our website for lawful personal and shopping-related purposes.

When using the website, you agree not to engage in activities that may interfere with the operation or security of the website or that violate applicable laws or the rights of others.

This includes unauthorized access, malicious interference, fraudulent activity, impersonation, unauthorized data collection or scraping, attempts to circumvent security measures, or activities that may damage or disrupt our website or services.

Customer Information

Customers are responsible for providing accurate and complete information when placing an order or contacting customer support.

This may include information such as your name, billing information, shipping address, email address, telephone number, and other information necessary to process your order.

Customers should promptly notify us if information provided during checkout needs to be corrected, particularly when an inaccurate shipping address could affect delivery.

Product Information

We make reasonable efforts to present product descriptions, images, specifications, pricing, availability, and other product information as accurately as possible.

However, product images may vary slightly from the actual product due to screen settings, photography conditions, manufacturing variations, or other factors.

Product specifications, features, availability, and other information may be updated from time to time without prior notice.

Product Availability and Orders

Adding a product to your cart or submitting an order does not necessarily guarantee that the product will remain available until the order is processed.

We reserve the right to correct pricing, description, availability, or other listing errors and to limit quantities where appropriate.

We may also decline, limit, or cancel an order when there is a reasonable basis to believe that the order involves fraud, unauthorized payment activity, an obvious pricing or listing error, unusual purchasing activity, or another issue affecting the legitimate processing of the order.

If an order is cancelled after payment has been received, any applicable refund will generally be issued to the original payment method.

Pricing and Payment

All prices and payments on the website are presented and processed in U.S. dollars (USD).

Available payment methods are displayed during checkout. Payments are processed through supported payment providers and are subject to authorization by the applicable payment provider or financial institution.

We do not request or require customers to provide complete payment card numbers through email or other unsecured communications.

Applicable taxes will be calculated and collected when required by law.

Shipping and Delivery

We currently ship orders only to valid addresses within the United States.

Eligible U.S. orders qualify for free standard shipping with no minimum purchase requirement.

Orders are typically processed and prepared for shipment within 1–2 business days, excluding weekends and applicable U.S. public holidays.

After dispatch, standard carrier transit generally takes approximately 4–6 business days. Delivery estimates are provided for general guidance and may vary due to carrier conditions, weather, seasonal demand, transportation delays, address issues, or other circumstances outside our direct control.

Tracking information will generally be provided after an order has been dispatched.

Additional information is available in our Shipping Policy.

Order Cancellations

Customers may request cancellation before an order has been shipped.

Because orders may enter processing shortly after they are placed, cancellation requests cannot be guaranteed once processing or shipment preparation has begun.

After an order has been dispatched, cancellation may no longer be available. Any applicable return, exchange, or refund request will then be handled according to our Refund & Return Policy.

Returns, Exchanges, and Refunds

Eligible purchases may generally be returned or exchanged within the applicable 30-day period, subject to the conditions and exclusions described in our Refund & Return Policy.

Customers should contact customer support before sending a product back and should follow the return instructions provided.

Approved refunds are generally issued to the original payment method. After a refund has been issued, financial institutions and payment providers may require approximately 5–10 business days to complete processing.

The complete requirements for returns, exchanges, and refunds are described in our Refund & Return Policy.

Intellectual Property

Unless otherwise stated, website content, including text, product descriptions, graphics, images, logos, page layouts, and other materials, is owned by or used by us with appropriate authorization and may be protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publicly display, commercially exploit, or otherwise use website content without appropriate authorization, except where permitted by applicable law.

Prohibited Activities

You agree not to use the website to:

• Violate applicable laws or regulations

• Engage in fraudulent or deceptive activities

• Impersonate another person or entity

• Attempt unauthorized access to accounts, systems, or website infrastructure

• Introduce malicious code or interfere with website operation

• Circumvent security or access controls

• Collect or scrape website data without authorization

• Infringe the intellectual property, privacy, or other rights of another person or entity

• Use the website in a manner that could interfere with other customers' access or experience

We may take reasonable action when prohibited activity is identified or suspected.

Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites or services.

Third-party services may have their own terms, privacy policies, and operating practices. We are not responsible for the content, policies, availability, or practices of third-party websites or services that are outside our control.

Customers should review applicable third-party terms and privacy policies before using those services.

Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website or every feature will always be available, uninterrupted, or free from errors.

Website availability may be affected by maintenance, technical problems, service-provider interruptions, security events, network issues, or other circumstances.

Nothing in these Terms is intended to limit any consumer rights or protections that cannot lawfully be excluded or limited.

Disclaimers and Limitations

To the fullest extent permitted by applicable law, the website and its services are provided on an “as available” basis.

We do not make guarantees regarding uninterrupted website availability, error-free operation, or the continued availability of any particular product, feature, or service.

Nothing in these Terms excludes, restricts, or limits any liability, warranty, remedy, or consumer protection right that cannot legally be excluded, restricted, or limited under applicable law.

Governing Law

These Terms are governed by the applicable laws of the United States and the laws applicable in the jurisdiction governing the relevant transaction, without limiting any mandatory consumer protection rights that may apply to you.

Any dispute arising from the use of our website or services will be handled in accordance with applicable law.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, business operations, or applicable legal requirements.

When changes are made, the updated version will be posted on this page. Your continued use of the website after an updated version becomes effective may constitute acceptance of the revised Terms to the extent permitted by applicable law.

Customer Support

If you have questions about these Terms, an order, a product, or any of our services, please contact our customer support team.

For order-related questions, please include your order number whenever possible. For security purposes, do not send complete payment card numbers or other sensitive payment credentials through email.

Customer Support Information

Store Name: Crock-Pot

Website: crockpotev.shop

Email: support@crockpotev.shop

Phone: (206) 886-2452

Return Address

10631 Forest Avenue South
Seattle, WA 98178
United States

Please contact customer support before sending any merchandise to this address. Return instructions may vary depending on the order and applicable policy.

Customer Support Hours

Monday–Friday
9:00 AM–5:00 PM
Pacific Time