FAQ

Here are answers to some of the questions customers commonly have about our products, orders, shipping, payments, returns, and customer support. For terms that may vary by order or product, please review the applicable store policy for additional information.

What types of kitchen appliances are available?

Our selection focuses on practical appliances for everyday cooking and food preparation. Depending on current availability, our catalog may include slow cookers, multicookers, electric lunch boxes, food warmers, and sous vide appliances.

Product pages contain the specific features, specifications, dimensions, compatibility information, and care recommendations applicable to each item.

Where can you deliver orders?

We currently accept and deliver orders to valid shipping addresses within the United States.

International delivery is not currently available.

Is standard shipping free?

Yes. Eligible U.S. orders receive free standard shipping, and there is currently no minimum order value required for standard shipping.

Any available shipping options or applicable charges will be shown during checkout before you complete your purchase.

When will my order be shipped?

Most orders are prepared for shipment within 1–2 business days after the order has been successfully placed.

Processing times may occasionally be longer because of weekends, public holidays, unusually high order volume, payment verification, address issues, or other circumstances affecting order preparation.

How long should I expect my package to take?

After dispatch, standard carrier transit generally takes around 4–6 business days.

This is an estimated delivery timeframe rather than a guaranteed delivery date. Carrier operations, weather, seasonal demand, transportation conditions, and other circumstances may affect the actual delivery time.

Where can I find my tracking information?

Once your order has been dispatched, a tracking number will generally be provided.

It may take a short period after dispatch for the carrier to register the shipment and begin displaying tracking activity. If tracking information is not immediately available, please allow additional time for the carrier system to update.

What should I do if my order arrives damaged?

Please contact customer support as soon as reasonably possible if your package or product arrives damaged.

We may request photographs, order details, tracking information, or other relevant information to help us review the issue and determine the appropriate resolution.

What if I received the wrong product or something is missing?

Contact us if your order contains an incorrect item, missing components, or does not match the order you placed.

Our support team can review the order and provide instructions for the next steps. Depending on the circumstances, a replacement, exchange, or refund may be available.

How much time do I have to request a return?

Eligible products may generally be returned or exchanged within 30 days from the date of delivery.

The item must meet the applicable return requirements, and certain products are excluded from change-of-mind returns. Please review our Refund & Return Policy before sending an item back.

Do I have to pay for return shipping?

When a return is caused by an issue for which the store is responsible, such as a damaged, defective, incorrect, or incomplete order, we generally cover the applicable return shipping cost.

For change-of-mind returns, the customer may be responsible for return shipping costs. Please refer to our Refund & Return Policy for the specific terms that apply.

Are there products that cannot be returned?

Certain products are generally excluded from change-of-mind returns, including:

• Custom-made or personalized products

• Clearance or Final Sale items

• Gift cards

• Opened intimate or hygiene-sensitive products

These exclusions do not remove applicable rights relating to damaged, defective, incorrect, or incomplete orders.

How do I start a return?

Please contact customer support before shipping any product back.

After reviewing your request, we will provide the applicable return instructions. Do not send merchandise to the return address without first receiving instructions from our support team.

How are refunds issued?

When a refund is approved, it is generally returned to the original payment method used for the purchase.

After the refund has been issued, please allow approximately 5–10 business days for your payment provider or financial institution to complete its processing. Actual timing may vary.

Can I exchange an item instead of receiving a refund?

Eligible products may be exchanged within the applicable return period, subject to availability and the conditions of our Refund & Return Policy.

If the requested replacement is unavailable, another resolution, such as a refund, may be offered where appropriate.

Can I cancel an order after placing it?

You may contact us to request cancellation before the order has shipped.

Because orders can move into processing shortly after purchase, we cannot guarantee that a cancellation request will be successful once processing or shipment preparation has begun.

After dispatch, the order is generally subject to the applicable return and refund procedures.

What payment methods can I use?

Payments are processed in U.S. dollars (USD).

Available payment options are displayed at checkout and may include supported credit and debit cards and other payment methods made available by our payment providers.

How are sales taxes calculated?

Applicable taxes are calculated and collected when required by law.

The applicable tax amount, when required, will be shown during checkout before you submit your order.

How can I contact customer support?

For questions about products, orders, shipping, returns, payments, or other store-related matters, you can contact us using the information below.

Store Name: Crock-Pot

Website: crockpotev.shop

Email: support@crockpotev.shop

Phone: (206) 886-2452

Where is your return address?

10631 Forest Avenue South
Seattle, WA 98178
United States

Please contact customer support before sending a return. This address should not be used for unsolicited returns without prior return instructions.

When is customer support available?

Our customer support team is available:

Monday–Friday
9:00 AM–5:00 PM
Pacific Time

Messages received outside these hours will be reviewed during the next available support period.