Privacy Policy

This Privacy Policy explains how we may collect, use, disclose, and protect personal information when you visit our website, place an order, receive products, contact customer support, or otherwise interact with our services.

We respect the importance of personal information and aim to handle it responsibly and transparently.

Scope of This Policy

This Privacy Policy applies to personal information collected through our website and through related customer interactions, including purchases, customer service communications, returns, and other activities associated with our online store.

Our store is operated using Shopify's ecommerce platform. Shopify and other service providers may process information on our behalf as necessary to provide website, payment, security, and other services.

Information We May Collect

Depending on how you interact with our website, we may collect information such as:

  • Name and contact information

  • Billing and shipping information

  • Order and transaction details

  • Customer service communications

  • Account or checkout information

  • Device and browser information

  • IP address and approximate location information

  • Website usage and browsing activity

  • Cookie and similar technology identifiers

  • Information voluntarily provided by customers

Payment card information may be processed by our payment providers. Customers should not send complete payment card numbers, security codes, passwords, or other sensitive payment credentials through email or other unsecured communications.

How We Use Personal Information

We may use personal information for purposes such as:

  • Processing and fulfilling orders

  • Providing payment and transaction services

  • Arranging shipping and delivery

  • Providing shipment tracking information

  • Responding to customer questions and support requests

  • Processing returns, exchanges, cancellations, and refunds

  • Detecting fraud and protecting website and transaction security

  • Maintaining and improving our website and services

  • Understanding website usage and performance

  • Providing analytics and, where permitted, advertising or personalization services

  • Communicating with customers about orders or service-related matters

  • Maintaining business and transaction records

  • Complying with applicable laws and legal obligations

Service Providers and Information Sharing

We may disclose information to service providers and business partners when reasonably necessary to operate our store and provide requested services.

These parties may include ecommerce and hosting providers, payment processors, shipping carriers, fulfillment providers, fraud-prevention and security services, analytics providers, advertising or marketing service providers, professional advisers, and other vendors that support our business operations.

We may also disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, or valid governmental requests, or when necessary to protect our rights, customers, property, or security.

Shopify and Third-Party Services

Our website uses Shopify to provide ecommerce functionality and support the operation of our online store.

Depending on the services enabled on our website, third-party providers may also process certain information for payment processing, shipping, analytics, security, customer support, advertising, or other business functions.

Third-party services operate according to their own privacy practices and policies. Customers should review the privacy information provided by applicable third parties when appropriate.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies to support essential website functions, remember preferences, understand website usage, improve performance, help prevent fraud, and support analytics or advertising activities.

Some cookies may be necessary for the website to function properly, while others may be used for analytics or marketing purposes.

Depending on your browser, device, location, and applicable law, you may be able to control or limit certain non-essential cookies through your browser settings or available privacy controls.

Google Advertising and Analytics

Where applicable, we may use Google services for advertising, measurement, analytics, conversion tracking, or remarketing.

These services may use cookies or similar technologies to help measure advertising performance, understand interactions with our website, or deliver more relevant advertising where permitted by applicable law.

The availability and use of these services may change over time as our website and advertising activities are updated.

U.S. State Privacy Rights

Certain U.S. state privacy laws may provide eligible residents with specific rights regarding their personal information.

Depending on the applicable law and the circumstances, these rights may include the ability to:

  • Request access to personal information

  • Request correction of inaccurate personal information

  • Request deletion of personal information

  • Request a copy or portability of certain personal information

  • Obtain information about categories of personal information collected or disclosed

  • Opt out of certain sales or sharing of personal information

  • Opt out of certain targeted or cross-context behavioral advertising activities

  • Exercise other rights provided under applicable state privacy laws

These rights are subject to applicable legal limitations and exceptions. We may need to verify a request before completing certain privacy requests.

California Privacy Rights

Where applicable, California residents may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including rights relating to access, correction, deletion, portability, and certain uses or disclosures of personal information.

Eligible California consumers may also have the right to opt out of the sale or sharing of personal information for purposes covered by applicable law.

We will not discriminate against an eligible consumer for exercising privacy rights provided by applicable law.

Do Not Sell or Share Requests

Where applicable, consumers may submit a request to opt out of the sale or sharing of personal information by contacting us using the information provided below.

Certain opt-out rights may apply specifically to advertising or other activities defined as a sale or sharing under applicable privacy laws.

We may need to verify certain requests before processing them, as permitted or required by law.

Global Privacy Control

Where required by applicable law, we recognize an enabled Global Privacy Control (GPC) signal as a request to opt out of certain sales or sharing of personal information for the browser or device transmitting the signal.

The effect of a GPC signal may depend on applicable law, the consumer's location, and the nature of the information or processing involved.

Data Retention

We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as the nature of the information, the purpose for which it was collected, customer service requirements, transaction records, fraud prevention, dispute resolution, business needs, and applicable legal or regulatory requirements.

When personal information is no longer reasonably necessary, it may be deleted, anonymized, or securely disposed of where appropriate.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly seek to collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, website features, third-party services, applicable laws, or privacy practices.

When changes are made, the updated version will be posted on this page. The revised policy will apply from the effective date indicated on the updated page, where applicable.

Privacy Questions and Requests

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact our customer support team using the information below.

When submitting a request concerning a specific order or account, please provide enough information for us to identify the relevant transaction while avoiding unnecessary sensitive information.

Customer Support Information

Store Name: Crock-Pot

Website: crockpotev.shop

Email: support@crockpotev.shop

Phone: (206) 886-2452

Return Address

10631 Forest Avenue South
Seattle, WA 98178
United States

Please note that this address is provided for store and return-related purposes. Privacy requests should be submitted through the customer support contact information above rather than by sending personal information or privacy requests to the return address.

Customer Support Hours

Monday–Friday
9:00 AM–5:00 PM
Pacific Time