Contact Us

We’re here to help with questions about products, orders, shipping, returns, payments, and other store-related matters. Our customer support team aims to provide clear and practical assistance throughout your shopping experience.

Customer Care Desk

Our customer care team can assist with product information, checkout questions, order status, shipment tracking, delivery concerns, returns, exchanges, payment-related questions, and general store inquiries.

For questions related to a specific order, please include your order number whenever possible. Providing the relevant order information can help us locate your order and respond more efficiently.

For your security, please do not send complete payment card numbers, passwords, or other sensitive payment information through email or other messages.

Support Hours

Customer support is available Monday–Friday, 9:00 AM–5:00 PM Pacific Time.

Messages received outside regular support hours will be reviewed during the next available service period.

Response times may vary depending on the nature and volume of inquiries.

Order Cancellation Requests

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests should be submitted before the order has been shipped. Because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request can be completed before dispatch.

Once an order has been shipped, please refer to our Refund & Return Policy for information about applicable return procedures and eligibility.

Contact Information

Store Name: Crock-Pot

Website: crockpotev.shop

Email: support@crockpotev.shop

Phone: (206) 886-2452

Return Address

10631 Forest Avenue South
Seattle, WA 98178
United States

Please contact customer support before sending any merchandise to this address. Customers should wait for return instructions before shipping a return, as return requirements may vary depending on the order and applicable policy.

Customer Support Hours

Monday–Friday
9:00 AM–5:00 PM
Pacific Time

We appreciate the opportunity to assist you and aim to provide clear, timely, and helpful support.