Return Policy

We want customers to have a straightforward experience when purchasing from our store. This policy explains the general requirements for returns, exchanges, refunds, and order cancellations.

30-Day Return & Exchange Period

Eligible purchases may be returned or exchanged within 30 days from the date the order is delivered.

Customers requesting a return or exchange should contact our customer support team within this period. For eligible change-of-mind returns, a reason is not required unless otherwise stated by the applicable product or order terms.

Certain products and circumstances may be excluded from change-of-mind returns as described below.

Contact Us Before Returning an Item

Please contact customer support before sending any item back.

After reviewing the request, we will provide the applicable return instructions and, where applicable, information about the return shipping method or a prepaid return shipping label.

Customers should not send merchandise to the return address without first receiving return instructions from our customer support team.

Return Shipping Costs

We generally cover reasonable return shipping costs when the return is related to an issue for which the store is responsible, including:

• Items that arrive damaged

• Defective products

• Incorrect items shipped

• Missing parts or incomplete orders

For eligible change-of-mind returns, the customer may be responsible for return shipping costs. Where applicable, the return shipping cost may be deducted from the refund amount.

Return shipping arrangements and applicable costs will be communicated during the return process.

Return Conditions

For change-of-mind returns, products should generally be returned in their original condition and with the original packaging, accessories, manuals, and other components that were included with the order.

Proof of purchase or order information may be required to process a return.

Returned products may be inspected after receipt. If an item has been materially used, damaged, altered, or returned without required components, the return or refund may be affected where permitted by applicable law.

Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

• Custom-made or personalized products

• Clearance or Final Sale items

• Gift cards

• Opened intimate or hygiene-sensitive products

These exclusions do not limit applicable rights or remedies for products that arrive damaged, defective, incorrect, or incomplete.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or incomplete, please contact customer support as soon as reasonably possible.

To help us review the issue, customers may be asked to provide photographs, product information, order details, or other relevant information.

If the issue is confirmed and the return is approved, we may provide a replacement, exchange, repair where appropriate, or refund depending on the circumstances and available options.

Exchanges

Eligible products may be exchanged within the applicable 30-day period, subject to product availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, which may include a refund.

Customers should contact customer support before sending an item for exchange so that the appropriate exchange instructions can be provided.

Refund Processing

Once an approved return has been received and inspected, we will process the applicable refund.

Approved refunds are generally issued to the original payment method used for the purchase.

After the refund has been issued, please allow approximately 5–10 business days for the funds to appear in your account. Actual processing times may vary depending on the payment provider or financial institution.

Order Cancellation

Customers may request cancellation before an order has been shipped.

Because orders may enter processing shortly after they are placed, we cannot guarantee that a cancellation request will be completed if order processing or shipment preparation has already begun.

Once an order has been dispatched, cancellation may no longer be available and the order will instead be subject to the applicable return procedures described in this policy.

Return Address

10631 Forest Avenue South
Seattle, WA 98178
United States

Please do not ship a return to this address until you have contacted customer support and received return instructions.

Customer Support Information

Store Name: Crock-Pot

Website: crockpotev.shop

Email: support@crockpotev.shop

Phone: (206) 886-2452

Customer Support Hours

Monday–Friday
9:00 AM–5:00 PM
Pacific Time

We aim to review return, exchange, and refund requests promptly and provide clear instructions throughout the process.