Shipping Policy

This Shipping Policy explains where we currently ship, how orders are processed, and what customers can expect regarding delivery and shipment tracking.

U.S.-Only Delivery

We currently ship orders only to valid delivery addresses within the United States.

At this time, we do not offer standard delivery to international destinations, including addresses outside the United States.

Free Standard Shipping

All eligible U.S. orders qualify for free standard shipping.

There is no minimum purchase requirement for standard shipping. Any available shipping options, estimated delivery information, and applicable charges will be displayed during checkout before an order is submitted.

Order Processing

After an order has been successfully placed, we typically process and prepare it for shipment within 1–2 business days.

Business days generally exclude Saturdays, Sundays, and applicable U.S. public holidays.

Orders may require additional processing time in certain circumstances, including periods of unusually high order volume, payment verification, address issues, or other circumstances affecting order preparation.

Standard Delivery Time

After an order has been dispatched, standard carrier transit generally takes approximately 4–6 business days.

Delivery estimates are provided for general guidance and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, seasonal demand, transportation conditions, and other circumstances outside our direct control.

Shipment Tracking

Once an order has been dispatched, a tracking number will generally be provided so that customers can follow the shipment through the applicable carrier's tracking system.

After a tracking number is issued, the carrier may need a short period of time to register the shipment and display tracking activity.

If tracking information does not appear immediately, customers should allow additional time for the carrier's system to update.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate U.S. shipping address during checkout.

Please carefully review the recipient name, street address, apartment or unit number, city, state, and ZIP code before submitting an order.

If you notice an address error after placing an order, please contact customer support as soon as possible. We will make reasonable efforts to assist, but address changes cannot be guaranteed once an order has entered processing or been shipped.

Delivery Issues

If an order arrives damaged, contains an incorrect item, or is missing part of its contents, please contact customer support as soon as reasonably possible.

Customers may be asked to provide order information, photographs, tracking details, or other information needed to review the issue.

If a package appears to be delayed, customers should first review the available carrier tracking information. If the shipment remains unresolved, customer support can assist with the next steps.

Lost or Delayed Shipments

Delivery times may be affected by circumstances outside our direct control, including severe weather, carrier delays, transportation disruptions, peak seasonal demand, incorrect address information, or other delivery-related issues.

If a shipment appears to be lost or has remained without meaningful tracking updates for an extended period, please contact customer support so that the shipment can be reviewed.

Order Cancellation

Cancellation requests must be submitted before an order has been shipped.

Because orders may enter processing shortly after they are placed, we cannot guarantee that every cancellation request can be completed before dispatch.

Once an order has been dispatched, cancellation may no longer be available. Any subsequent return or refund request will be handled according to our Refund & Return Policy.

Taxes

Applicable sales taxes and other required charges will be calculated and collected when required by applicable law.

Any applicable tax amount will be displayed during checkout before the order is submitted.

Customer Support Information

Store Name: Crock-Pot

Website: crockpotev.shop

Email: support@crockpotev.shop

Phone: (206) 886-2452

Return Address

10631 Forest Avenue South
Seattle, WA 98178
United States

Please note that this is the store's return address. Customers should contact customer support and receive return instructions before sending merchandise to this address.

Customer Support Hours

Monday–Friday
9:00 AM–5:00 PM
Pacific Time

We aim to provide clear shipping information and timely support throughout the order and delivery process.