Payment Policy
This Payment Policy explains how payments are presented, processed, and handled when placing an order through our website.
Currency and Checkout
All prices, product charges, order totals, and payments are displayed in U.S. dollars (USD).
Available payment methods are presented during checkout. The payment options available to a customer may vary depending on the order, payment provider, location, and other applicable conditions.
Customers should review the order details, selected payment method, applicable taxes, shipping charges, and final order total before completing the purchase.
Credit and Debit Card Payments
We accept eligible credit and debit card payments through the payment methods and networks supported at checkout.
Supported card networks may include Visa, Mastercard, American Express, Discover, and other payment options made available by our payment providers.
All payments are subject to authorization by the applicable payment provider or financial institution. We do not guarantee that every payment method will be available for every transaction.
Payment Authorization
When an order is submitted, the selected payment method may be subject to an authorization or verification process.
Customers must be authorized to use the payment method provided and are responsible for ensuring that all payment and billing information submitted during checkout is accurate and complete.
If a payment is declined, cannot be verified, or requires additional authorization, order processing may be delayed. If payment cannot be successfully completed, the order may be cancelled.
Payment Security
Payment information is processed through supported payment providers and payment-processing systems using appropriate security measures.
Customers should never send complete credit or debit card numbers, security codes, passwords, or other sensitive payment credentials through email, text messages, or other unsecured communication channels.
If additional information is required to resolve a payment issue, customer support will provide appropriate instructions.
Taxes and Order Charges
Applicable sales taxes and other required charges will be calculated and collected when required by applicable law.
The final amount payable for an order will be shown during checkout before the order is submitted.
Order Cancellations
Customers may contact customer support to request cancellation before an order has shipped.
Because orders may enter processing shortly after they are placed, cancellation requests cannot be guaranteed once order processing or shipment preparation has begun.
Once an order has been dispatched, customers should refer to our Refund & Return Policy for information about available return and refund procedures.
Refunds
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
After a refund has been issued, it may take approximately 5–10 business days for the funds to appear in the customer's account, depending on the payment provider or financial institution.
Processing times are outside our direct control and may vary between payment providers.
Payment Questions
If you have a question about a payment, charge, refund, or order total, please contact customer support and include your order number whenever possible.
For security purposes, do not include complete card numbers or other sensitive payment information when contacting us.
Customer Support Information
Store Name: Crock-Pot
Website: crockpotev.shop
Email: support@crockpotev.shop
Phone: (206) 886-2452
Return Address
10631 Forest Avenue South
Seattle, WA 98178
United States
Please contact customer support before sending any merchandise to this address. Return instructions may vary depending on the order and applicable return policy.
Customer Support Hours
Monday–Friday
9:00 AM–5:00 PM
Pacific Time